Pilum Defense Agency, LLC

Effective Date: January 1, 2014
Last Updated: June 30, 2025

Introduction

Pilum Defense Agency, LLC (“Pilum,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, website visitors, and service users. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing security, investigation, and protection services, we understand the critical importance of maintaining confidentiality and data security.

This Privacy Policy explains how we collect, use, protect, and share information when you:

  • Communicate with us for business purposes
  • Visit our website (pilum.com)
  • Engage our security, investigation, or protection services
  • Participate in our training programs

Information We Collect

Personal Information You Provide

When you engage our services or contact us, we may collect:

Contact Information:

  • Name, address, phone number, email address
  • Emergency contact information
  • Business affiliation and title

Service-Related Information:

  • Background check information and documentation
  • Security clearance details (when applicable)
  • Training course enrollment information
  • Service preferences and requirements

Training and Certification Data:

  • Course registration details
  • Attendance records
  • Certification and completion status
  • Performance evaluations

Business Information:

  • Company details for corporate clients
  • Project specifications and requirements
  • Contract and billing information

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Geographic location data

Sensitive Information

In the course of providing security and investigation services, we may handle:

  • Background investigation results
  • Security-related documentation
  • Surveillance data and reports
  • Confidential business information
  • Government-related security information

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

  • Providing security, protection, and investigation services
  • Conducting background investigations and security assessments
  • Delivering executive protection and armed security services
  • Performing technical surveillance countermeasures (TSCM)

Training and Education

  • Enrolling participants in firearms and tactical training courses
  • Tracking certification and compliance requirements
  • Providing safety and emergency response training

Business Operations

  • Processing service contracts and billing
  • Communicating about services and scheduling
  • Maintaining client relationships
  • Improving service quality and effectiveness

Legal and Compliance

  • Meeting government contracting requirements
  • Complying with security clearance obligations
  • Fulfilling legal and regulatory requirements
  • Protecting our rights and interests

Marketing Communications

  • Sending service updates and information (with consent)
  • Sharing company news and capabilities
  • Promotional materials featuring training activities (with consent)

Information Sharing and Disclosure

Service Providers and Partners

We may share information with trusted third parties who assist in service delivery:

  • Background check vendors and databases
  • Government agencies (when required for contracts)
  • Subcontractors and security personnel
  • Professional service providers (legal, accounting, IT)

Legal Requirements

We may disclose information when required by law or to:

  • Comply with government contracts and security requirements
  • Respond to legal process, subpoenas, or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Cooperate with law enforcement investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of the business transaction, subject to confidentiality protections.

Consent-Based Sharing

We may share information with your explicit consent, such as:

  • Using photos/videos for promotional materials
  • Sharing testimonials or case studies
  • Coordinating with other security providers

Data Security and Protection

As a security services company, we employ robust measures to protect information:

Physical Security

  • Secure facilities with controlled access
  • Locked filing systems for physical documents
  • Restricted access to sensitive areas

Digital Security

  • Encrypted data transmission and storage
  • Secure IT infrastructure and networks
  • Regular security assessments and updates
  • Access controls and user authentication

Personnel Security

  • Background-checked staff with security clearances
  • Confidentiality agreements for all personnel
  • Regular security training and awareness programs
  • Need-to-know access principles

Government Standards

We maintain security standards consistent with government contracting requirements and industry best practices.

Data Retention

We retain information for different periods based on:

  • Legal and regulatory requirements
  • Government contract obligations
  • Business needs and service delivery
  • Client preferences and agreements

Typical Retention Periods:

  • Training records: 7 years
  • Investigation files: Per client agreement or legal requirement
  • Business communications: 3-7 years
  • Website analytics: 2 years

Your Rights and Choices

Access and Correction

You may request to:

  • Access personal information we maintain about you
  • Correct inaccurate or incomplete information
  • Update contact preferences

Communication Preferences

You can:

  • Opt out of marketing communications
  • Update email preferences
  • Request removal from mailing lists

Data Portability

Upon request and where feasible, we can provide information in a portable format.

Limitations

Some rights may be limited by:

  • Government contract requirements
  • Legal obligations
  • Security clearance restrictions
  • Ongoing investigation needs

Cookies and Website Technologies

Our website may use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand website usage and improve services
  • Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

Children’s Privacy

Our services are directed toward adults and businesses. We do not knowingly collect personal information from children under 13 without parental consent.

International Considerations

While primarily serving clients in Colorado, Nevada, and Florida, our government contracts may involve national or international considerations. We comply with applicable privacy laws and government requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes in our services or business practices
  • New legal or regulatory requirements
  • Technological developments
  • Client feedback and industry standards

We will notify you of material changes through our website or direct communication.

Contact Information

For privacy-related questions, requests, or concerns:

Pilum Defense Agency, LLC
3595 S Teller St
Lakewood, CO 80201

Phone: (303) 306-4756
Email: info@pilumdefense.com

Compliance and Certifications

Pilum Defense Agency is:

  • A Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • GSA Schedule holder for Armed Security and Investigations
  • SAM registered with CAGE Code: 70NPO
  • D-U-N-S Number: 038561624

We maintain compliance with applicable federal, state, and local privacy laws and government contracting requirements.

This Privacy Policy governs the collection and use of information by Pilum Defense Agency, LLC. By engaging our services or using our website, you acknowledge that you have read and understand this Privacy Policy.